Pushing the Limits

How to send Workfront Push Notifications to your iPhonePush Notifications

In the Workfront instances that we administer, we recommend minimizing the number of email alerts. However, there are a few events that are not only important enough to email, but important enough for Push Notification (e.g. the “little Red circle with a number in it”) to users iPhones, vs waiting for them to check their email.

This afternoon, I did some research and found an oldie-but-a-goodie solution, and am now receiving Push Notification from Workfront to my iPhone.

The general steps are listed below, and there is a video and some links listed under tips at the end.

ON YOUR IPHONE

  • download the free Boxcar app
  • sign up and log in
  • click settings (top left)
  • click Add a Service
  • scroll down and click Email Account
  • edit the Name (e.g. “Workfront”)
  • click Save

IN YOUR EMAIL PROGRAM

  • check for new mail
  • open the one from Boxcar
  • copy the “custom forwarding address” in it
  • create a rule that forwards Workfront emails to that address
  • NOTE: you might be asked for a confirming code

IN ATTASK

  • log in to Workfront
  • click My Settings
  • click preferences
  • click Email Me When…
  • check “on” the emails you want
  • save

TO TEST

  • close Boxcar on your iPhone
  • do something in Workfront that will initiate one of the emails you kept “on”
  • your iPhone will buzz/ring and pop the subject of the email
  • you will see (at last!!) the little red “1” on your phone; the whole point!
  • when you click into Boxcar, you can see the email

TIPS

  • MacWorld’s excellent primer about Boxcar helped me put this all together; see http://tinyurl.com/AtAppStorePushNotification
  • You can quickly direct users to their email settings using https://[yourdomain].attask-ondemand.com/projects?showMySettings=true
  • To simplify my email rules, I use Gmail’s plus addressing for each login (e.g. firstname.lastname+client1@gmail.com, firstname.lastname+client2@gmail.com), and direct anything that was sent (from Workfront) to firstname.lastname+client1@gmail.com to my Boxcar “Client1” folder
  • Once I confirmed the Push was all working, I changed the rule so it would delete the email in my gmail account, too
  • If you can not use plus addressing as I have, consider including some “contains text” restrictions on your rule to ensure that only the Workfront emails you are after are being forwarded to Boxcar (e.g. contains “Request Submitted:”, etc.)
  • Ironically, I initially signed up for Boxcar with firstname.lastname+boxcar@gmail.com, but received some errors, and had to revert to firstname.lastname@gmail.com (I’ve informed them)
  • Some email providers may truncate the body of the email for security purposes
  • To see the original email from within Boxcar, change the Advanced Settings on the Email Account service you set up to open the email (e.g. in Gmail); once you’ve logged in, you can click right through to the Workfront alert, and from there, to Workfront (pausing to log in…hmmm…next blog, perhaps…)
On January 26th, 2014, posted in: Advanced, Cool, Practical by